Customer Service Executive _ Non Voice & Chat Support

R2R Consultants LLP; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

R2R Consultants LLP in Jaipur, India, is seeking customer-focused individuals to handle queries via live chat, email, and other digital channels. The role emphasizes timely resolutions and professional, written communication to ensure a positive customer experience.

Freshers with strong written communication and a willingness to learn are encouraged to apply, with opportunities to record interactions, adhere to guidelines, and contribute to meeting targets for productivity and customer

Responsibilities

• Handle customer queries through live chat, email, and other non-voice channels.
• Respond to customer queries related to orders, payments, deliveries, returns, refunds, exchanges, and products.
• Provide accurate information and resolve customer concerns within defined timelines.
• Track customer requests and coordinate with relevant teams for resolution.
• Maintain clear, professional, and customer-friendly written communication.
• Record customer interactions, complaints, and resolutions in the designated system.
• Follow company policies, standard operating procedures, and customer service guidelines.
• Escalate complex or unresolved issues to the appropriate team.
• Meet productivity, quality, response-time, and customer satisfaction targets.

Job description

Job Summary

We are looking for customer-focused individuals to handle customer queries through live chat, email, and other digital channels. The role involves providing timely resolutions, maintaining professional communication, and ensuring a positive customer experience. Freshers with good written communication skills and a willingness to learn are encouraged to apply.

Key Responsibilities

• Handle customer queries through live chat, email, and other non-voice channels.
• Respond to customer queries related to orders, payments, deliveries, returns, refunds, exchanges, and products.
• Provide accurate information and resolve customer concerns within defined timelines.
• Track customer requests and coordinate with relevant teams for resolution.
• Maintain clear, professional, and customer-friendly written communication.
• Record customer interactions, complaints, and resolutions in the designated system.
• Follow company policies, standard operating procedures, and customer service guidelines.
• Escalate complex or unresolved issues to the appropriate team.
• Meet productivity, quality, response-time, and customer satisfaction targets.