Customer Support Executive

Mahaveer Finance; Chennai; On-site; INR 201,000 - 312,000; Full time

Job summary

Mahaveer Finance is seeking a customer service/telecalling professional to provide information, resolve complaints, and document call details. You will identify trends, support collections, and generate interest in offerings through personalized service.

Applicants with a Bachelor's degree and 1-2 years in telecalling (freshers welcome) are encouraged. Strong communication and problem-solving skills are required to manage conflicts during negotiations.

Qualifications

• Bachelors degree is required.
• 1-2 years experience in telecalling (Freshers can apply).
• Strong communication abilities are essential.
• Ability to listen and solve problems effectively.
• Excellent conflict management and grievance-handling skills during negotiations.

Responsibilities

• Provide product and service information to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert management of trends in customer calls.
• Follow up on collections and complete call logs and reports.
• Generate customer interest in the company services or products offered.
• Provide personalized customer service by responding to customer needs.
• Build customer loyalty through follow-up of customer calls.

Skills

Strong communication

Listening and problem solving

Conflict management

Education

Bachelor's degree

Job description

Role & responsibilities

Provide product and service information to customers

Research, identify, and resolve customer complaints using applicable software

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls on collections

Complete call logs and reports

Generate customer interest in the services or products offered by the company

Provide personalized customer service by responding to the needs of the customers

Build customer loyalty by follow-up of customer calls

Preferred candidate profile

Bachelors degree

1 2 years experience in tele calling (Freshers also can apply)

Strong communication abilities

Ability to listen and solve problems

Outstanding capacity to manage conflicts and address grievances during negotiations