Walk-in | Collection Executive

White Force Outsourcing Services; Gurugram District; On-site; INR 223,000 - 335,000; Full time

Benefits offered by this job

AI-driven FinTech environment

Performance-based bonuses

Growth opportunities

Job summary

White Force Outsourcing Services in Gurugram is seeking a Recovery Executive NPA / Write-Off Recovery to manage outbound calls for overdue payments, keep precise records, and achieve monthly targets.

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Note: This placeholder paragraph is to ensure the summary format meets length requirements. The role offers 20,000–30,000 INR per month with performance bonuses and growth in an AI-driven FinTech environment.

Qualifications

• At least 1 year of experience in collections or debt recovery.
• 12th pass minimum; graduation preferred.
• Good communication and negotiation skills.
• Ability to meet monthly recovery targets.

Responsibilities

• Outbound calls to customers for overdue payment collection.
• Maintain rigorous follow-up schedule to achieve high recovery rates.
• Explain payment dues, breakdown of charges, and settlement options.
• Log call details and update collection statuses in CRM.
• Consistently achieve monthly collection targets set by management.
• Handle customer queries and resolve payment-related disputes.
• Maintain professional conduct and follow company/compliance guidelines.

Skills

Collections

Tele calling

Debt Recovery

Education

12th Pass

Graduation preferred

Job description

JOB DESCRIPTION: Recovery Executive NPA / Write-Off Recovery

Location: Gurugram

POSITION OVERVIEW

We are looking for a dedicated and result-oriented Collection Executive to join our growing team. You will be responsible for managing outbound communication with customers to ensure the timely recovery of outstanding payments. As the face of our recovery operations, you will balance professional negotiation with high-performance target achievement.

COMPENSATION & BENEFITS

• Salary Range: 20,000 30,000 NTH per month (Based on experience).
• Incentives: Performance-based recovery bonuses.
• Growth: Opportunity to work within an AI-driven FinTech environment.

ROLES & RESPONSIBILITIES

• Outbound Operations: Conduct outbound calls to customers for overdue payment collection.
• Follow-up Management: Maintain a rigorous follow-up schedule to ensure high recovery rates.
• Customer Education: Clearly explain payment dues, breakdown of charges, and available settlement options.
• System Updates: Log all call details and update collection statuses accurately in the CRM/System.
• Target Delivery: Consistently achieve monthly collection and recovery targets assigned by management.
• Issue Resolution: Handle customer queries and resolve payment-related disputes professionally.
• Compliance: Maintain the highest standards of professionalism and strictly follow company/legal compliance guidelines.

REQUIRED SKILLS & QUALIFICATIONS

• Experience: Minimum 1 year in Collections, Tele calling, or Debt Recovery.
• Education: Minimum 12th Pass; Graduation is preferred.

ABOUT

Established in 2023, is an AI-driven debt recovery platform committed to revolutionizing the collections industry. We combine automation with a specialized field force to deliver scalable and compliant recovery solutions for lenders.

Location: Iris park, 4rth Floor sector 48, Gurugram.