Tele Collection Executive- Gurgaon (Sector-48)

Zoho; Gurugram District; On-site; INR 167,000 - 279,000; Full time

Job summary

Zoho in Gurugram, India, seeks a Collection/Recovery Executive (Tele-Calling) with 6 months to 1 year of collections experience. You will make outbound calls to recover overdue payments and negotiate payment commitments while maintaining a professional, customer-centric approach.

The role requires excellent verbal communication, strong negotiation skills, and familiarity with CRM systems. Immediate joiners are preferred for a full-time position with growth opportunities.

Qualifications

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
• Excellent verbal communication and negotiation skills.
• Strong customer handling and persuasive abilities.
• Basic computer knowledge and CRM familiarity.

Responsibilities

• Make outbound calls to customers for overdue payment recovery.
• Follow up with customers and negotiate payment commitments.
• Resolve customer queries related to outstanding dues in a professional manner.
• Maintain accurate call records in the CRM.
• Achieve daily, weekly, and monthly collection targets.
• Adhere to company policies and collection processes.
• Build positive relationships while maintaining professionalism during calls.
• Escalate unresolved cases per defined process.
• Coordinate with internal teams to ensure smooth resolution of issues.

Skills

Verbal communication

Negotiation

CRM familiarity

Target oriented

Telephone etiquette

Tools

CRM software

Job description

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Job Description

Position: Collection/Recovery Executive (Tele-Calling)

Experience: 6 Months – 1 Year (Collections/Recovery)

Employment Type: Full-Time

Open Positions: 15

About the Role

We are looking for dynamic and result-oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele-calling collections or recovery, strong communication skills, and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer-centric approach.

Key Responsibilities

• Make outbound calls to customers for overdue payment recovery.
• Follow up with customers and negotiate payment commitments.
• Resolve customer queries related to outstanding dues in a professional manner.
• Maintain accurate call records and update collection remarks in the CRM/system.
• Achieve daily, weekly, and monthly collection targets.
• Ensure adherence to company policies, compliance guidelines, and collection processes.
• Build positive customer relationships while maintaining professionalism during recovery calls.
• Escalate unresolved cases as per the defined process.
• Coordinate with internal teams to ensure smooth resolution of customer issues.

Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
• Excellent verbal communication and negotiation skills.
• Strong customer handling and persuasion abilities.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work under pressure and meet collection targets.
• Good problem-solving and interpersonal skills.
• Positive attitude and willingness to learn.
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
• Immediate joiners will be preferred.