Team Leader - Noida

Fairdebt Solution Private Limited; Dadri; Presencial; INR 502 000 - 725 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible Working Hours

5 Working Days

Resumo da oferta

Fairdebt Solutions Private Limited in Noida invites an experienced Team Leader - Collections to join our growing tele-collections team. You will lead 15-25 collection executives, drive daily and monthly recovery targets, monitor productivity, and ensure ethical, compliant practices while coordinating with cross-functional teams.

The role requires 2-3 years in tele-collections or loan recovery, strong leadership and communication, and proficiency in MS Excel.

Qualificações

• 2-3 years in Tele-Collections / Loan Recovery
• Strong leadership and communication skills
• Experience with Fintech, NBFC, digital lending or collection agencies preferred

Responsabilidades

• Lead and manage a team of 15-25 Tele-Collection Executives
• Drive daily/monthly recovery targets
• Monitor call volumes, login hours and team productivity
• Track PTP (Promise-to-Pay) and recovery performance
• Conduct call audits, barge-ins and daily team huddles
• Handle escalated borrower calls and settlement-related processes
• Prepare agent-wise performance and recovery reports in MS Excel
• Ensure ethical and compliant collection practices

Conhecimentos

Leadership

Negotiation

Communication

Hindi

English

Formação académica

Graduate

Ferramentas

MS Excel

Collection dialers

Descrição da oferta de emprego

WE'RE HIRING TEAM LEADER - COLLECTIONS (LOAN RECOVERY) Fairdebt Solutions Private Limited is hiring an experienced Team Leader - Collections to join our team in Noida. Location: Sector 3, Noida Employment: Full-time Work from Office Experience: 2-3 years in Tele-Collections / Loan Recovery Salary: Competitive Fixed Salary + Monthly Performance-Based KPI/Incentives

Key Responsibilities

• Lead and manage a team of 15-25 Tele-Collection Executives
• Drive daily/monthly recovery targets
• Monitor call volumes, login hours and team productivity
• Track PTP (Promise-to-Pay) and recovery performance
• Conduct call audits, barge-ins and daily team huddles
• Handle escalated borrower calls and settlement-related processes
• Prepare agent-wise performance and recovery reports in MS Excel
• Ensure ethical and compliant collection practices

Candidate Profile

• 2-3 years of experience in Tele-Collections / Loan Recovery
• 1+ year experience as Team Leader / Assistant Team Leader preferred
• Experience with Fintech, NBFC, digital lending or collection agencies preferred
• Knowledge of collection buckets, PTP and settlement workflows
• Strong leadership, negotiation and communication skills
• Good knowledge of MS Excel and collection dialers
• Hindi & English fluency required; regional language is an advantage
• 12th Pass / Graduate candidates with relevant experience can apply

• Experience

  1 - 5 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, 5 Working Days