Collection Executive

Zoho; Gurgaon; On-site; INR 180,000 - 240,000; Full time

Job summary

Vrinda International is seeking a Collection Executive to join our IT Services team, focusing on recovering outstanding payments and maintaining client relationships. You will be the primary contact for debt recovery, ensuring targets are met through persistent yet professional communication.

Minimum six months of relevant experience in BPO or telecalling is required. Responsibilities include outbound calls, negotiations, daily target tracking, and meticulous record management to support healthy

Qualifications

• Six months of hands-on debt collection, BPO operations or telecalling experience.
• Strong customer communication; handle sensitive financial conversations tactfully.
• Proven negotiation skills to secure payments.
• Track record of meeting collection targets and quotas.
• Detail-oriented for accurate payment tracking and records.

Responsibilities

• Make outbound calls to engage clients about overdue payments.
• Negotiate settlements and commitments for outstanding dues.
• Monitor daily collection targets and progress toward monthly/quarterly goals.
• Maintain accurate records of payment interactions in internal systems.
• Follow up with customers to resolve billing discrepancies promptly.
• Manage the end-to-end collection lifecycle from first contact to resolution.

Skills

Debt collection

Telecalling

Negotiation

Communication

Attention to detail

Target-driven

Job description

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Job Description

Job Title: Collection Executive

Summary

We are seeking a dedicated Collection Executive to join our IT Services team, focusing on the critical task of recovering outstanding payments and maintaining healthy client relationships. In this role, you will serve as the primary point of contact for debt recovery, ensuring that financial targets are met through persistent yet professional communication. The position is pivotal in optimizing cash flow by managing the end-to-end process of payment tracking, follow-ups, and record management, requiring a candidate with at least six months of experience in a similar capacity within the BPO or telecalling sector.

Responsibilities

• Execute outbound telecalling and communication strategies to engage clients regarding overdue accounts and facilitate timely settlements.
  
• Apply effective negotiation and persuasion techniques to resolve payment disputes and secure commitments for outstanding dues.
  
• Monitor and track collection targets daily, ensuring consistent progress toward monthly and quarterly recovery goals.
  
• Maintain accurate and up-to-date records of all payment interactions, transactions, and outstanding balances using internal systems.
  
• Conduct regular follow-ups with customers to remind them of pending payments and resolve any billing discrepancies promptly.
  
• Drive the recovery of bad debts and manage the entire lifecycle of the collection process from initial contact to final resolution.
  

Requirements

Requirements:

• Possess a minimum of six months of hands-on experience in debt collection, BPO operations, or telecalling environments.
  
• Demonstrate strong proficiency in customer communication, with the ability to handle sensitive financial conversations tactfully.
  
• Exhibit excellent negotiation skills and the aptitude to convince clients to prioritize their payment obligations.
  
• Show a proven track record of achieving collection targets and managing high-pressure sales or recovery quotas.
  
• Display meticulous attention to detail for accurate payment tracking and comprehensive record management.
  
• Have a solid understanding of debt collection principles and the ability to manage outstanding payment recovery processes efficiently.