Tele Collection Executive- Gurgaon (Sector-48)

2COMS Consulting Pvt. Ltd.; Gurgaon; On-site; INR 223,000 - 357,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in Gurgaon is seeking Collection/Recovery Executives (Tele-Calling) with 6 months to 1 year of collections experience. You will make outbound calls to recover overdue payments, follow up with customers, and negotiate payment commitments while maintaining professionalism and customer-centricity.

The role requires strong communication, negotiation, and CRM familiarity, with targets to achieve daily, weekly, and monthly collections. Immediate joiners are preferred.

Qualifications

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
• Excellent verbal communication and negotiation skills.
• Strong customer handling and persuasion abilities.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to work under pressure and meet collection targets.
• Good problem-solving and interpersonal skills.
• Positive attitude and willingness to learn.
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
• Immediate joiners will be preferred.

Responsibilities

• Make outbound calls to customers for overdue payment recovery.
• Follow up with customers and negotiate payment commitments.
• Resolve customer queries related to outstanding dues in a professional manner.
• Maintain accurate call records and update collection remarks in the CRM/system.
• Achieve daily, weekly, and monthly collection targets.
• Ensure adherence to company policies, compliance guidelines, and collection processes.
• Build positive customer relationships while maintaining professionalism during recovery calls.
• Escalate unresolved cases as per the defined process.
• Coordinate with internal teams to ensure smooth resolution of customer issues.

Skills

Tele-calling

Negotiation

Communication

CRM systems

Customer handling

Pressure handling

Tools

CRM systems

Job description

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Job Description

Position: Collection/Recovery Executive (Tele-Calling)

Experience: 6 Months – 1 Year (Collections/Recovery)

Employment Type: Full-Time

Open Positions: 15

About the Role

We are looking for dynamic and result-oriented Collection/Recovery Executives to join our team. The ideal candidate should have prior experience in tele-calling collections or recovery, strong communication skills, and the ability to negotiate effectively with customers to ensure timely payment recovery while maintaining a professional and customer-centric approach.

Key Responsibilities

• Make outbound calls to customers for overdue payment recovery.
  
• Follow up with customers and negotiate payment commitments.
  
• Resolve customer queries related to outstanding dues in a professional manner.
  
• Maintain accurate call records and update collection remarks in the CRM/system.
  
• Achieve daily, weekly, and monthly collection targets.
  
• Ensure adherence to company policies, compliance guidelines, and collection processes.
  
• Build positive customer relationships while maintaining professionalism during recovery calls.
  
• Escalate unresolved cases as per the defined process.
  
• Coordinate with internal teams to ensure smooth resolution of customer issues.
  

Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
  
• Excellent verbal communication and negotiation skills.
  
• Strong customer handling and persuasion abilities.
  
• Basic computer knowledge and familiarity with CRM systems.
  
• Ability to work under pressure and meet collection targets.
  
• Good problem-solving and interpersonal skills.
  
• Positive attitude and willingness to learn.
  
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.
  
• Immediate joiners will be preferred.
  

Requirements

Required Skills

• 6 months to 1 year of experience in collections, recovery, or tele-calling.
  
• Excellent verbal communication and negotiation skills.
  
• Strong customer handling and persuasion abilities.
  
• Basic computer knowledge and familiarity with CRM systems.
  
• Ability to work under pressure and meet collection targets.
  
• Good problem-solving and interpersonal skills.
  
• Positive attitude and willingness to learn.
  
• Experience in Banking, NBFC, FinTech, BPO Collections, or Recovery Process will be an added advantage.