Recovery Executive

JobTrade; Gurugram District; On-site; INR 220,000 - 300,000; Full time

Job summary

JobTrade in Gurugram, India seeks a Recovery Agent to contact customers with overdue payments, negotiate repayment plans, and drive timely resolution while maintaining professional relations.

The role requires strong communication, negotiation, and data-entry skills with a focus on meeting monthly recovery targets. Freshers with good communication are welcome; experience in collections is a plus, with full-time employment offered.

Qualifications

• Graduation required or pursuing; company may set requirement.
• Prior experience in collections, recovery, customer service, or telecalling preferred.
• Freshers with good communication skills may also apply.

Responsibilities

• Contact customers via phone, email, and field visits regarding overdue payments.
• Follow up on outstanding accounts and ensure timely recovery of dues.
• Negotiate payment arrangements and settlement plans with customers.
• Maintain accurate records of recovery activities and customer interactions.
• Update recovery status in the system on a daily basis.
• Ensure compliance with company policies and regulatory guidelines during collection activities.
• Escalate difficult cases to the supervisor when necessary.
• Achieve monthly recovery and collection targets.

Skills

Strong communication

Negotiation

Difficult conversations

Interpersonal skills

MS Office

Data entry

Pressure handling

Target orientation

Education

Graduate or Undergraduate (as per company requirement)

Freshers welcome with good communication

Tools

MS Office

Job description

Job Description:

The Recovery Agent is responsible for contacting customers with overdue payments, negotiating repayment plans, and ensuring timely recovery of outstanding dues while maintaining professional customer relationships.

Key Responsibilities

• Contact customers via phone, email, and field visits (if applicable) regarding overdue payments.
• Follow up on outstanding accounts and ensure timely recovery of dues.
• Negotiate payment arrangements and settlement plans with customers.
• Maintain accurate records of recovery activities and customer interactions.
• Update recovery status in the system on a daily basis.
• Ensure compliance with company policies and regulatory guidelines during collection activities.
• Escalate difficult cases to the supervisor when necessary.
• Achieve monthly recovery and collection targets.

Required Skills

• Strong communication and negotiation skills.
• Ability to handle difficult conversations professionally.
• Good interpersonal and customer service skills.
• Basic knowledge of MS Office and data entry.
• Ability to work under pressure and meet targets.

Qualifications

• Graduate or Undergraduate (as per company requirement).
• Prior experience in collections, recovery, customer service, or telecalling is preferred.
• Freshers with good communication skills may also apply.

Key Performance Indicators (KPIs)

• Recovery amount collected
• Collection efficiency
• Number of accounts resolved
• Customer interaction quality
• Compliance adherence

Experience: 0–3 years

Employment Type: Full-time

Salary: As per company standards + Incentives based on recovery performance.