Outbound Collection Executive — Faridabad

SORIL Holdings; Faridabad District; On-site; INR 201,000 - 279,000; Full time

Job summary

SkillRoom Talent is hiring Outbound Collection Executives in Faridabad for a personal loan and credit card recovery process. You will make outbound calls, negotiate payment plans, and maintain case notes in CRM.

Graduates with 6 months collection experience are preferred; familiarity with loan collection CRM tools is a plus. RBI fair practice guidelines must be followed, with recovery incentives up to ₹8,000 per month and a potential path to Team Leader within 12–18 months.

Qualifications

• Graduate (mandatory).
• 6 months experience in collection/loan recovery preferred.
• Familiarity with loan collection CRM tools.

Responsibilities

• Make outbound calls to customers with overdue personal loan or credit card EMIs.
• Negotiate affordable payment plans and handle objections professionally.
• Maintain daily collection targets and update case notes in CRM.
• Follow RBI fair practice guidelines — no aggressive recovery tactics.
• Prepare daily recovery reports for Team Leader.

Skills

Hindi communication

Negotiation

Education

Graduate

Tools

CRM tools

Job description

SkillRoom Talent

1 applicant

Job Description

Hiring Outbound Collection Executives in Faridabad for a personal loan and credit card recovery process. Must have assertive but professional communication. Strong recovery incentives for top performers.

Responsibilities

• Make outbound calls to customers with overdue personal loan or credit card EMIs
• Negotiate affordable payment plans and handle objections professionally
• Maintain daily collection targets and update case notes in CRM
• Follow RBI fair practice guidelines — no aggressive recovery tactics
• Prepare daily recovery reports for Team Leader

Requirements

• Graduate (mandatory)
• 6 months experience in collection/loan recovery BPO preferred
• Familiarity with loan collection CRM tools

Preferred Qualifications

• Experience in NBFC, private bank, or Fintech collection
• Knowledge of DPD and collection bucket classification
• Recovery-linked incentive up to ₹8,000/month
• Career path to TL in 12–18 months

Skills Required

Loan Collection Outbound Calling Negotiation Hindi Communication NBFC Recovery

About SkillRoom Talent

SkillRoom Talent is a leading staffing and placement firm placing candidates in top BPO and corporate companies across India.