Recovery Executive

RentoMojo; Bengaluru; On-site; INR 334,800 - 446,400; Full time

Job summary

A consumer rental company in Bengaluru is seeking a Recovery Executive to facilitate payment collections from clients. You will be responsible for driving collection activities, maintaining records, and following up on overdue accounts while ensuring excellent customer service. Candidates should have 1-2 years of experience in a similar role, a graduate degree, and strong communication skills in Hindi and English. This role provides an opportunity to work in a growing team within a dynamic environment.

Qualifications

• 1-2 years of experience as a collection executive or similar role.
• Fluency in Hindi and English is required.
• Strong convincing skills necessary.

Responsibilities

• Facilitating the collection process and contacting clients for payments.
• Driving collection activities and achieving targets with excellent customer service.
• Maintaining a database of transactions related to payment collection.

Skills

Collection process knowledge

Strong customer service skills

Attention to detail

Problem-solving abilities

Organizational skills

Education

Graduate degree in any field

Job description

About The Company

We, RentoMojo, were founded by IITM alums and serial entrepreneurs who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle.

RentoMojo.com

We, RentoMojo, were founded by IITM alums and serial entrepreneurs who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle.

The spending youth, especially the millennials & Gen Zs prefer staying light, desire flexibility and are value conscious. Willing to experiment with new stuff across categories that make life simpler and not boring, these generations are also sensitive to our planets sustainability. Our customers and employees identify with what we do, is what Geetansh Bamania, our Founder and CEO has to say.

RentoMojo caters to the needs of working professionals which is unmet due to nonavailability of furnished rental flats by offering furniture and appliances on rental basis, thus, providing more flexibility than owning the expensive furniture and appliances.

Currently, we have 130,000+ subscribers with a typical rental period of 12-14 months. The current market size (as per a recent report by Grant Thornton) is estimated to be US$ 4.1 Billion and expected to grow to US$ 13 Billion by 2025.

With 1000+ people operations, the company has a presence in 16 cities across India. Looking back, Rentomojo has not only made a new market of lease which never existed for the consumer, they have also become market leaders in the consumer rental industry. Unlike the norm, they are now seeing a reverse trend wherein a version of ours is being copied in the US and UK. We are also profitable at monthly PAT since Oct 2021.

Five Pillars Of Our Culture

Zoom InZoom Out:

• We zoom in and go micro; our focus would be doing better in everything, including things we already do well.
• We zoom out a lot for creating successful pilots that can potentially scale into a lot of value add in the future, like strengthening our offline presence.

Enterprising Mindset: If you are bold enough, you will have life changing growth opportunities here.

• We will continue to expand the responsibilities of hungry and willing people. If you are ready to do what you have never done, you will find roles that you have never managed.
• Growing people from within was a significant contributor to the Fortune employers choice award that we won in 2022 and more importantly that's one of the biggest reasons of our success & continued momentum

Frugality: Measure Twice and Cut once.

• It is always easy to spend more money to get more done, but it lacks any form of challenge. We have to grow and become better without a proportionate increase in cost.
• For every penny that we spend or that we put up to spend, expect a lot of discussions, debates and conversations. Planning is going to be important, data has to be the foundation, detailing will be a must and world class execution is the only way we will move forward in this journey.

Accountability: Less Why, more How.

• We will always have more to bite than we can chew, we will always have to make choices and prioritize while we progress. We can have hundreds of reasons behind why something can not be done, but we have to remain focused on the how of things. The focus on how will help us find ways to get done, what needs to get done.

Think, decide, play and act for the long term.

• The only time we will make short term decisions is when they help us in the longer term. To me, the long term is all about consistency and not intensity.

Recent Media Coverage: YourStory , Dec 2022

The Core Team

Geetansh Bamania - Founder & CEO

Ketan Krishna - People & Governance Head

Prabhat Verma - VP of Engineering, Data & Product

Hakim Ujjainwala - Head of Capital and Resourcing

Shivendu Ojha - Customer Operations and Sales

Rohan Kulkarni - Head of Corporate Finance and Strategy

Aman Jha - Head of Operations & Procurement

Akash Jangid - Chief of Staff

Dhruv Wahal - AVP - Growth and Marketing

ROLE: Recovery Executive

LOCATION: Hyderabad

NUMBER OF DIRECT REPORTEES : Individual contributor role

KEY RELATIONSHIPS

REPORTS TO: Assistant Manager Recovery

About The Role

As a Recovery Executive, you will be responsible for facilitating the collection process and contacting clients to collect outstanding payments.

Role And Responsibilities

As a Recovery Executive, you will be responsible for facilitating the collection process and contacting clients to collect outstanding payments. Your main duties will include:

• Driving collection activities and achieving targets while maintaining excellent customer service
• Aggressively following up with customers via phone and email for overdue amounts
• Maintaining a database of all transactions related to payment collection and account receivables
• Assisting in improving collection strategies and processes
• Researching and resolving payment discrepancies
• Verifying clients and customers who may be potential defaulters
• Coordinating with logistics and customers for pickup of payments or products
• Submitting cash and cheque collections to the bank

Preferred Qualifications

To qualify for this role, you should have:

• 1-2 years of experience as a collection executive or similar role
• A graduate degree in any field
• Excellent communication skills, both written and oral
• Strong convincing skills
• Fluency in the local language, Hindi, and English
• Knowledge of the local area or assigned work area

Required Skills

• Collection process knowledge
• Strong customer service skills
• Attention to detail
• Problem-solving abilities
• Organizational skills

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Skills: payments,collection,customer