RBL COLLECTIONS

Zoho; Gurugram District; On-site; INR 450,000 - 750,000; Full time

Job summary

Zoho in Gurugram is seeking a dedicated professional for debt recovery and client interaction within IT Services. You will be the primary contact for account management, negotiating payment plans and driving collection targets while upholding customer relationships.

The role emphasizes outbound calls, end-to-end relationship management, and systematic follow-up to recover balances and improve service quality.

Qualifications

• Experience in voice processes, debt collection or customer support.
• Excellent verbal communication and confident delivery.
• Strong negotiation and persuasion skills to influence outcomes.
• Familiarity with CRM principles and practices.
• Track record of meeting recovery targets in high-pressure settings.
• Ability to handle grievances and de-escalate tense situations.
• Experience managing multiple accounts simultaneously.

Responsibilities

• Make outbound calls to discuss overdue accounts and secure payment commitments.
• Manage end-to-end customer relationships with professionalism and empathy.
• Implement follow-up strategies to accelerate balance recovery.
• Resolve customer complaints to improve service quality.
• Monitor monthly collection targets and metrics.
• Maintain accurate records of interactions and payment plans.
• Communicate clearly via voice channels to negotiate settlements.

Skills

Voice support

Verbal communication

Negotiation skills

CRM

Target achievement

Grievance handling

Multi-account management

Tools

CRM software

Job description

Gurgaon, Sector 18, India | Posted on 10/07/2026

Job Description

Job Description: RBL Collections

Summary

We are seeking a dedicated professional to join our IT Services division in a critical role focused on debt recovery and client interaction. This position is pivotal in maintaining the financial health of our portfolio by engaging with customers to resolve outstanding dues. The ideal candidate will serve as the primary point of contact for account management, utilizing strong interpersonal abilities to negotiate payment plans and ensure the successful achievement of collection targets. This role is essential for upholding customer relationships while driving revenue recovery through effective communication and strategic follow-up procedures.

Responsibilities

• Conduct outbound calls to clients regarding overdue accounts, employing persuasive techniques to secure payment commitments.
  
• Manage end-to-end customer relationship processes, ensuring a professional and empathetic approach during all interactions.
  
• Execute systematic follow-up strategies to track account status and accelerate the recovery of outstanding balances.
  
• Address and resolve customer complaints efficiently, turning potential conflicts into opportunities for service improvement.
  
• Consistently monitor and achieve monthly collection targets and performance metrics set by the organization.
  
• Maintain accurate records of all interactions and payment arrangements within the designated systems.
  
• Navigate voice-based communication channels to deliver clear information and negotiate mutually agreeable settlement terms.
  

Requirements

Requirements:

• Proven experience in voice processes, specifically within debt collection or customer support environments.
  
• Exceptional verbal communication skills with the ability to articulate points clearly and confidently.
  
• Strong capability in negotiation and convincing techniques to influence positive outcomes in difficult conversations.
  
• Demonstrated expertise in Customer Relationship Management (CRM) principles and practices.
  
• A track record of successfully meeting and exceeding recovery targets in a high-pressure setting.
  
• Proficiency in handling customer grievances and de-escalating tense situations professionally.
  
• Familiarity with complaint resolution protocols and the ability to manage multiple accounts simultaneously.