Walk-in | Collection Executive

Dhanrishi; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Dhanrishi in Haryana seeks a collection executive to contact customers about overdue loans and EMIs, driving timely recovery and ensuring clear communication throughout the process. Role requires persistent follow-up, empathy with customers, and compliance with regulatory guidelines, while protecting the company's interests.

You will maintain accurate records of interactions, negotiate feasible repayment plans, coordinate with the team leader, and pursue targets ethically in a busy lending

Responsibilities

• Contact customers through calls to follow up on overdue loan payments and pending EMIs.
• Ensure timely recovery of outstanding loan amounts.
• Handle customer queries related to repayments and outstanding dues.
• Negotiate suitable repayment plans with customers.
• Maintain accurate records of collection activities and customer interactions.
• Follow up regularly with customers to achieve assigned collection targets.
• Coordinate with the team leader and collection department to improve recovery performance.
• Ensure professional and ethical communication with customers.

Job description

Role & responsibilities

Contact customers through calls to follow up on overdue loan payments and pending EMIs.

Ensure timely recovery of outstanding loan amounts.

Handle customer queries related to repayments and outstanding dues.

Negotiate suitable repayment plans with customers.

Maintain accurate records of collection activities and customer interactions.

Follow up regularly with customers to achieve assigned collection targets.

Coordinate with the team leader and collection department to improve recovery performance.

Ensure professional and ethical communication with customers.