Walk-in | Tele Collection Executive_ Freshers Can Apply

Home Credit; Bengaluru; On-site; INR 201,000 - 312,000; Full time

Job summary

Home Credit in Bengaluru seeks a collection executive to contact customers with overdue accounts, remind them of due dates, and follow up on delinquent balances.

You will negotiate repayment schedules, update payment information in the system, resolve queries, and maintain accurate records while working toward daily, weekly, and monthly targets. Experience in collections and basic telecalling preferred.

Responsibilities

• Contact customers with overdue accounts through outbound calls.
• Remind customers about pending payments and due dates.
• Follow up on delinquent accounts to recover outstanding balances.
• Negotiate repayment schedules and settlement options within approved guidelines.
• Update customer payment information and collection status in the system.
• Resolve customer queries related to outstanding dues and payment processes.
• Maintain accurate records of all customer interactions and collection activities.
• Achieve daily, weekly, and monthly collection targets.
• Escalate difficult cases or disputes to supervisors when necessary.
• Ensure compliance with applicable collection regulations and company policies.

Job description

Role & responsibilities

• Contact customers with overdue accounts through outbound calls.
• Remind customers about pending payments and due dates.
• Follow up on delinquent accounts to recover outstanding balances.
• Negotiate repayment schedules and settlement options within approved guidelines.
• Update customer payment information and collection status in the system.
• Resolve customer queries related to outstanding dues and payment processes.
• Maintain accurate records of all customer interactions and collection activities.
• Achieve daily, weekly, and monthly collection targets.
• Escalate difficult cases or disputes to supervisors when necessary.
• Ensure compliance with applicable collection regulations and company policies.