Collection Associate

Wipro Ltd.; Pune District; On-site; INR 280,000 - 420,000; Full time

Job summary

Wipro in Pune, India, is seeking a collections associate to contact customers by calls and chat about outstanding payments and ensure timely collection. The role includes resolving invoice-related queries and maintaining accurate records of customer interactions.

You will also coordinate dispute resolution with internal teams, ensure adherence to guidelines, and strive to meet recovery targets in a fast-paced environment.

Responsibilities

• Contact customers via calls and chat regarding outstanding payments.
• Follow up on overdue accounts and ensure timely payment collection.
• Address billing queries and resolve invoice-related concerns.
• Investigate and coordinate dispute resolution with internal teams.
• Maintain accurate records of customer interactions and payment updates.
• Ensure compliance with process guidelines and documentation standards.
• Meet assigned collection and recovery targets.

Job description

Role & responsibilities

• Contact customers via calls and chat regarding outstanding payments.
• Follow up on overdue accounts and ensure timely payment collection.
• Address billing queries and resolve invoice-related concerns.
• Investigate and coordinate dispute resolution with internal teams.
• Maintain accurate records of customer interactions and payment updates.
• Ensure compliance with process guidelines and documentation standards.
• Meet assigned collection and recovery targets.