Tele Collection Executive_ Freshers Can Apply

Home Credit; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

Home Credit in Bengaluru invites a target-driven collection executive to contact customers with overdue accounts, remind them of pending payments, and diligently follow up on delinquent balances.

You will negotiate repayment schedules, update payment details in the system, resolve inquiries, maintain precise records of interactions, and escalate difficult cases to supervisors to ensure compliance with regulations and company policies.

Responsibilities

• Contact customers with overdue accounts through outbound calls.
• Remind customers about pending payments and due dates.
• Follow up on delinquent accounts to recover outstanding balances.
• Negotiate repayment schedules and settlement options within approved guidelines.
• Update customer payment information and collection status in the system.
• Resolve customer queries related to outstanding dues and payment processes.
• Maintain accurate records of all customer interactions and collection activities.
• Achieve daily, weekly, and monthly collection targets.
• Escalate difficult cases or disputes to supervisors when necessary.
• Ensure compliance with applicable collection regulations and company policies.

Job description

Role & responsibilities

• Contact customers with overdue accounts through outbound calls.
• Remind customers about pending payments and due dates.
• Follow up on delinquent accounts to recover outstanding balances.
• Negotiate repayment schedules and settlement options within approved guidelines.
• Update customer payment information and collection status in the system.
• Resolve customer queries related to outstanding dues and payment processes.
• Maintain accurate records of all customer interactions and collection activities.
• Achieve daily, weekly, and monthly collection targets.
• Escalate difficult cases or disputes to supervisors when necessary.
• Ensure compliance with applicable collection regulations and company policies.