Voice Process Executive

Sigmanix Tech Solutions; Hyderabad; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Sigmanix Tech Solutions in Hyderabad is hiring for customer support representatives to handle incoming and outgoing calls, understand queries, and explain products clearly. Freshers and experienced candidates are welcome.

The role emphasizes building relationships, meeting targets, following up with customers, and escalating complex issues to the right team. Basic English and Hindi/Telugu communication are required.

Formación

• Freshers or experienced candidates may apply.
• Basic English and good communication skills.
• Willingness to work in a customer-facing voice process.
• Good interpersonal skills.

Responsabilidades

• Handle incoming and outgoing customer calls professionally.
• Understand customer queries and provide solutions.
• Maintain good customer relationships through effective communication.
• Explain company products, services, and processes to customers.
• Follow up with customers whenever required.
• Maintain accurate call records and update customer information.
• Achieve daily and monthly performance targets.
• Escalate complex customer issues to the appropriate team.

Conocimientos

Verbal communication

English communication

Hindi language

Telugu language

Basic computer knowledge

Active listening

Problem solving

Positive attitude

Team player

Educación

Intermediate/Graduate

Descripción del empleo

Role & responsibilities

• Handle incoming and outgoing customer calls professionally.
• Understand customer queries and provide appropriate solutions.
• Maintain good customer relationships through effective communication.
• Explain company products, services, and processes to customers.
• Follow up with customers whenever required.
• Maintain accurate call records and update customer information.
• Achieve assigned daily and monthly performance targets.
• Escalate complex customer issues to the appropriate team.

Required Skills

• Good verbal communication skills.
• Basic English communication.
• Ability to communicate in Hindi / Telugu.
• Basic computer knowledge.
• Active listening and problem-solving skills.
• Positive attitude and willingness to learn.
• Ability to work in a team.

Eligibility

• Freshers and experienced candidates can apply.
• Intermediate or any graduate qualification.
• Good communication and interpersonal skills.
• Willingness to work in a customer-facing voice process.