Voice Process Associate

Eazy Refund Consultancy Llp; Hyderabad; On-site; INR 150,000 - 230,000; Full time

Job summary

Eazy Refund Consultancy Llp in Hyderabad, India, invites fresh graduates for a BPO/call center role. You will handle customer queries via phone, email, or chat, deliver solutions, and maintain CRM records. Rotational night shifts may be required; strong English communication and teamwork are essential.

Training will cover product knowledge, problem-solving approaches, and service excellence to help customers resolve issues promptly and professionally.

Qualifications

• 0-1 year of experience in BPO/Call Centre (voice process).
• Any graduate degree (B.Tech/BE/BBA/BCA/BCom/BA) except Law.
• Excellent communication skills in English.
• Ability to work on rotational shifts including night shifts.

Responsibilities

• Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle inbound/outbound calls with customers, addressing their issues promptly and professionally.
• Utilize problem‑solving skills to troubleshoot technical problems and provide solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve daily targets and goals.

Education

Graduate degree options: B.Tech/BE/BBA/BCA/BCom/BA

Job description

Roles and Responsibilities

• Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle inbound/outbound calls with customers, addressing their issues promptly and professionally.
• Utilize problem‑solving skills to troubleshoot technical problems and provide solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve daily targets and goals.

Desired Candidate Profile

• 0-1 year of experience in BPO/Call Centre environment (voice process).
• Any graduate degree (B.Tech/BE/BBA/BCA/BCom/BA) except Law.
• Excellent communication skills in English language.
• Ability to work on rotational shifts including night shifts.