Voice Process Associate

Globiva; Gurugram District; Sur place; INR 178 000 - 213 000; Plein temps

Résumé du poste

Globiva in Gurugram invites applications for a front-line customer support executive. The role focuses on handling inbound and outbound interactions, resolving queries, and delivering timely service across calls and chat.

Candidates with excellent English communication and good MS Office skills are encouraged to apply. Undergraduate or graduate degrees are eligible; 6 days work, rotational shifts, and a competitive monthly salary of 17.5K are offered.

Qualifications

• Excellent communication skills required.
• Experience with English communication highly preferred.
• Basic computer proficiency including MS Excel.

Responsabilités

• Handle inbound and outbound customer interactions.
• Resolve customer queries, concerns and service related issues.
• Manage customer requests through multiple communication channels, including calls, chat.
• Maintain accurate records and customer interaction details using relevant system.

Connaissances

Communication skills

English proficiency

MS Excel

Formation

Undergraduate or Graduate degree eligibility

Description du poste

Role & responsibilities

• Handle Inbound and outbound customer interactions.
• Resolving customer queries, concerns and service related issues.
• Manage customer requests through multiple communication channels, including calls, chat.
• Maintain accurate records annd customer interaction details using relevant system.

Preferred candidate profile :

• Excellent communication skills required.
• Undergraduate and graduate candidates are eligible to apply.
• Experience candidate with excellent English communication skills are required.
• Strong verbal and written communication skills required.
• Basic computer proficiency and knowledge of MS office applications, including MS excel.

Salary : 17.5K

6 Days working / Rotational shifts

Location : Gurugram