Customer Service Executive

Xcube Facilities; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Xcube Facilities in Hyderabad, India seeks a customer support professional to handle queries across phone, email and chat. You will provide accurate product information and maintain CRM records while escalating complex issues when needed.

The role requires 1–3 years in BPO/call centre, fluency in Telugu, Hindi and English, and strong communication under pressure. Performance targets apply, with training and career growth potential.

Qualifications

• 1–3 years of experience in a BPO/Call Centre environment.
• Fluent in Telugu, Hindi and English (all three languages mandatory).
• Excellent communication skills with ability to handle high-pressure situations calmly.
• Proficient in resolving complaints efficiently through effective escalation management.

Responsibilities

• Handle customer queries via phone, email and chat to resolve concerns timely and professionally.
• Provide accurate information on products/services through effective communication.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
• Meet performance targets for call handling time, resolution rates, and customer satisfaction.

Skills

Communication

Escalation management

Telugu/Hindi/English

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
• Meet performance targets for call handling time, resolution rates, and customer satisfaction ratings.

Desired Candidate Profile

• 1-3 years of experience in BPO/Call Centre environment with excellent customer service skills.
• Excellent communication skills with ability to handle high-pressure situations calmly.
• Proficiency in resolving complaints efficiently through effective escalation management.
• Must be fluent in Telugu, Hindi, and English (all three languages are mandatory).
• Relevant experience in the respective job role is preferred.