Senior Voice Process Executive

Panacorp Software Solutions; Kanyakumari; On-site; INR 180,000 - 300,000; Full time

Job summary

Panacorp Software Solutions is seeking a Voice Process Executive to handle customer calls, provide product/service information, and resolve issues with a professional demeanor. The role emphasizes accuracy in recording interactions and achieving performance targets.

The ideal candidate demonstrates strong communication, patience, and active listening, with basic computer skills to navigate customer information systems. Language flexibility may be required depending on customer base.

Qualifications

• Clear spoken English or local language as required by the company.
• Patience and active listening are essential to handle calls.
• Ability to stay calm under pressure while assisting customers.

Responsibilities

• Answer incoming calls and assist customers with queries or issues.
• Provide information about products or services to customers.
• Resolve complaints or direct to the right department as needed.
• Maintain a friendly and professional attitude during calls.
• Ensure customer satisfaction by solving problems efficiently.
• Follow guidelines and scripts during interactions.
• Record call details and feedback accurately.
• Work in a team and communicate with coworkers and managers.
• Meet daily or weekly targets for call handling and satisfaction.

Skills

Good communication

Patience

Active listening

Calm under pressure

Job description

Job Title: Voice Process Executive

Roles and Responsibilities:

• Answer incoming calls from customers and assist them with their queries or issues.
• Provide information about products or services to customers.
• Resolve customer complaints or direct them to the right department if needed.
• Maintain a friendly and professional attitude while speaking with customers.
• Ensure customer satisfaction by solving their problems efficiently.
• Follow guidelines and scripts during customer interactions.
• Record call details and customer feedback accurately.
• Work in a team and communicate effectively with coworkers and managers.
• Meet daily or weekly performance targets for call handling and customer satisfaction.

Skills Required:

• Good communication skills (fluent in English or any other language, depending on the company).
• Patience and active listening skills.
• Ability to stay calm under pressure.
• Basic computer knowledge (for entering customer information and handling systems).