Voice Process Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Karnataka seeks a dedicated Voice Process Executive to handle both domestic and international voice processes as well as non-voice processes. The role emphasizes excellent customer service and effective client communication.

Training will ensure ongoing product knowledge and adherence to service protocols. The incumbent will manage calls, resolve inquiries, and maintain records, collaborating with the team to optimize customer experience in a fast-paced

Qualifications

• Proficiency in Hindi is essential for effective communication with clients.
• Experience in voice processes, both domestic and international, is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A customer-centric approach with a focus on delivering high-quality service.

Responsibilities

• Handle inbound and outbound calls for domestic and international clients, providing exceptional service and support.
• Manage customer inquiries and resolve issues efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer experience.
• Participate in training sessions to stay updated on product knowledge and service protocols.

Skills

Hindi proficiency

Voice process experience

Strong communication

Multitasking

Customer-centric

Job description

We are seeking a dedicated and enthusiastic Voice Process Executive to join our team in Karnataka. The ideal candidate will have experience in handling both domestic and international voice processes, as well as non-voice processes. This role is crucial for ensuring excellent customer service and communication with clients.

Key Responsibilities:

• Handle inbound and outbound calls for domestic and international clients, providing exceptional service and support.
• Manage customer inquiries and resolve issues efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer experience.
• Participate in training sessions to stay updated on product knowledge and service protocols.

Required Skills:

• Proficiency in Hindi is essential for effective communication with clients.
• Experience in voice processes, both domestic and international, is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A customer-centric approach with a focus on delivering high-quality service.