Customer Support Specialist

wroots global pvt ltd; Bangalore Rural; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

2-way cab facility

Job summary

wroots global pvt ltd in Bangalore is hiring for an International Voice Process Executive to manage inbound/outbound calls across the US, UK, Canada, and Australia. Strong English communication and problem-solving skills are essential, with night/rotational shifts to align with international time zones.

Graduates with at least 1 year in international voice process and fluent English are preferred. Rotational shifts and cab facilities are part of the role.

Qualifications

• Graduate candidates preferred; 1+ year international voice experience required.
• Fluency in English with strong verbal and written communication.
• Willingness to work night/rotational shifts for international time zones.

Responsibilities

• Handle inbound/outbound calls from customers across international markets.
• Address inquiries, concerns and issues professionally and empathetically.
• Provide information about products, services and processes.
• Respond to queries promptly and resolve issues efficiently.

Skills

Customer support

Active listening

Verbal communication

Time management

Education

Graduate degree

Job description

International Voice Customer Support

We are seeking motivated and customer-focused individuals for the position of International Voice Process Executive. This role involves handling inbound and/or outbound s to customers across international markets, primarily in English-speaking countries such as the US, UK, Canada, or Australia. The ideal candidate will possess excellent verbal communication skills, strong problem-solving abilities, and a willingness to work in night shifts or rotational shifts aligned with international time zones.

Roles & Responsibilities

• Handle incoming s from customers or clients.
• Address customer inquiries, concerns, and issues in a professional and friendly manner.
• Provide information about products, services, or processes.
• Responsible for clients, handling queries, appropriate assistance.
• Patience when handling tough cases.
• Excellent communication and problem-solving skills.
• Candidate should possess excellent oral and written communication skills.
• Respond to customer queries in a timely and accurate way.
• Own and resolve customer issues efficiently, effectively and Em-pathetically.
• Following up with customers for any further information.Provide accurate, valid, and complete information by using the right tools.

Key Skills Required

• Proven customer support experience or experience as a client service representative excellent communications skills.
• Ability to listen and active problem-solving skills good interpersonal skills.
• Ability to handle pressure ability to multi-task, prioritize, and manage time effectively.

Eligibility

• Only Graduates are preferred.
• No BE & B.Tech graduates.
• Immediate Joiners only.
• Minimum 1year Experience in International Voice Process.
• Fluency in English Communication and grammatical skills.
• Should be flexible with Rotational shifts.
• Only International Voice process experience preferred.
• Insurance claims experience candidates are also eligible to apply.

Job Description

• Job Title: International Customer Support Representative (Voice Process)
• Industries: BFSI, Travel, Insurance claims
• Location: Whitefield, Bangalore
• Job Type: Full-time
• Shifts: 5 days working/ 2 Fixed Saturday & Sunday week
• 2way cabs will be provided.
• Immediate Joiners Only!
• (Candidates who are in Bangalore Are only preferred.)