International Voice Process- Experienced- Bangalore

2COMS Consulting Pvt. Ltd.; Bengaluru Urban; On-site; INR 569,000 - 681,000; Full time

Benefits offered by this job

PF and ESI benefits

Company-provided laptop

Job summary

2COMS Consulting Pvt. Ltd. in Bengaluru North, India, is hiring an International Voice Process Representative (Global HR Support) to handle voice interactions for international clients and resolve queries efficiently.

The role requires 6 months+ HR/intl voice support experience, excellent English, strong interpersonal skills, and willingness to work night shifts. It offers PF/ESI, a company laptop, and potential payroll absorption.

Qualifications

• Graduate or Undergraduate degree required.
• 6 months+ experience in HR support or international/voice process.
• Excellent spoken English and communication skills.
• Strong interpersonal and problem-solving abilities.
• Willingness to work night shifts; immediate joiners or <=15 days notice.

Responsibilities

• Handle voice-based interactions with international customers.
• Address queries and resolve concerns professionally.
• Maintain high standards of customer satisfaction and quality.
• Collaborate with internal teams for effective issue resolution.
• Participate in training and meet performance metrics.

Skills

English proficiency

Interpersonal skills

Problem solving

Education

Graduate or Undergraduate

Job description

Bangalore North, India

Job Description

International Voice Process Representative(Global HR Support)

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We are hiring International Voice Process Representatives to support global clients in a fast-paced HR support environment. The role involves handling customer interactions, resolving queries efficiently, and delivering a high-quality customer experience.

• Handle voice-based interactions with international customers
  
• Address queries and resolve concerns professionally
  
• Maintain high standards of customer satisfaction and quality
  
• Collaborate with internal teams for effective issue resolution
  
• Participate in training and consistently meet performance metrics
  

Requirements

• Qualification: Graduate or Undergraduate
  
• Experience: Minimum 6 months in HR Support process or Internationalcustomer support or voice process
  
• Excellent spoken English and communication skills
  
• Strong interpersonal and problem-solving abilities
  
• Comfortable working in rotational and night shifts
  
• Immediate joiners or candidates with up to 15 days’ notice preferred
  
• Willingness to work in a global, performance-driven environment
  
• CTC up to ₹56,000 per month (based on experience and last drawn salary)
• PF and ESI benefits
  
• Company-provided laptop and assets
  
• Opportunity for career growth and potential absorption into client payroll