Non-Voice Process Associate

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 250,000 - 320,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Bengaluru, Karnataka, invites applications for a Non-Voice Process Associate. The role focuses on handling non-voice processes with emphasis on accuracy, data integrity, and timely resolution of queries.

Candidates should be proficient in Hindi and possess strong communication skills to interact with clients and team members. The position requires detail-oriented individuals who can work independently as well as part of a collaborative team.

Qualifications

• Proficiency in Hindi, both written and verbal.
• Strong communication skills to interact effectively with clients and team members.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage and execute non-voice processes efficiently, ensuring adherence to company standards and protocols.
• Collaborate with team members to streamline operations and improve service delivery.
• Provide support to clients through various channels, ensuring their queries are addressed promptly and accurately.
• Maintain accurate records of interactions and transactions, ensuring data integrity and confidentiality.
• Participate in training sessions and workshops to enhance skills and knowledge related to the non-voice process.

Skills

Hindi proficiency

Communication

Independent work

Detail-oriented

Team player

Job description

We are seeking a dedicated Non-Voice Process Associate to join our team in Karnataka. The ideal candidate will be responsible for handling various non-voice processes while ensuring high levels of customer satisfaction. This role requires proficiency in Hindi and the ability to communicate effectively with clients and team members.

Key Responsibilities

• Manage and execute non-voice processes efficiently, ensuring adherence to company standards and protocols.
• Collaborate with team members to streamline operations and improve service delivery.
• Provide support to clients through various channels, ensuring their queries are addressed promptly and accurately.
• Maintain accurate records of interactions and transactions, ensuring data integrity and confidentiality.
• Participate in training sessions and workshops to enhance skills and knowledge related to the non-voice process.

Required Skills

• Proficiency in Hindi, both written and verbal.
• Strong communication skills to interact effectively with clients and team members.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Previous experience in a non-voice or voice process role is preferred but not mandatory.