Customer Support Representative Voice and Semi voice

Rivera Manpower Services; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Career growth opportunities

Training & development

Night shift transport facility

Job summary

Rivera Manpower Services in Bengaluru is seeking International Voice Customer Support Executives to handle inbound and outbound calls with international clients. The role requires a customer-focused approach, strong English communication, and the ability to work in rotations including nights and weekends.

Freshers may apply; awareness of CRM tools and a proactive problem-solving attitude are valued. The position offers training, growth opportunities, and a supportive work environment with

Qualifications

• 12th Pass or Graduate, depending on the process.
• Freshers may apply; international voice/customer service experience is a plus.
• Strong spoken English and a customer-service mindset are essential.

Responsibilities

• Handle inbound and outbound calls with international customers.
• Understand queries, complaints, and requirements and provide accurate resolutions.
• Document interactions and update CRM/system records.
• Follow SOPs and meet performance metrics (AHT, CSAT, Quality, Productivity, SLA).
• Escalate complex issues and coordinate with internal teams for timely resolution.

Skills

Verbal English

Written English

Customer handling

Problem solving

Calm under pressure

CRM familiarity

Typing

Multitasking

Teamwork

Willingness for night shifts

Education

12th Pass

Graduate

Job description

Job Description International Voice Customer Support Executive

Employment Type: Full-Time

Work Mode: Work from Office

Shift: Rotational / US / UK Shifts

Experience: Freshers / 16 Years, depending on process

Location: Bengaluru

Job Summary

We are looking for customer-focused and enthusiastic International Voice Customer Support Executives to join our team. The candidate will interact with international customers over the phone, understand their concerns, provide accurate resolutions, and ensure an excellent customer experience.

Key Responsibilities

Handle inbound and outbound calls from international customers.

Understand customer queries, complaints, and requirements.

Provide accurate information and effective solutions within defined timelines.

Maintain a professional, polite, and empathetic communication style.

Troubleshoot customer issues and resolve them at the first point of contact whenever possible.

Escalate complex or unresolved issues to the appropriate department.

Accurately document customer interactions and update CRM/system records.

Follow company policies, Standard Operating Procedures (SOPs), and quality guidelines.

Meet defined performance metrics such as AHT, CSAT, Quality, Productivity, and SLA.

Maintain confidentiality of customer and company information.

Coordinate with internal teams when required to ensure timely resolution.

Contribute to a positive customer experience and overall process performance.

Required Skills

Excellent verbal and written English communication skills.

Strong listening and comprehension abilities.

Good customer-handling and problem-solving skills.

Ability to remain calm and professional while handling difficult customers.

Basic computer knowledge and ability to work with CRM/customer-support tools.

Good typing and multitasking skills.

Ability to work independently as well as in a team.

Willingness to work rotational, night, weekend, and holiday shifts.

Eligibility

Education: 12th Pass / Graduate, depending on the process.

Experience: Freshers can apply; prior international voice/customer service experience is an advantage.

Candidates should be comfortable working in an international voice process.

Candidates must have strong spoken English and a customer-service mindset.

What We Offer

Competitive salary and performance incentives.

International customer exposure.

Training and professional development.

Career growth opportunities.

Employee benefits as applicable.

Supportive and professional work environment.

Cab/transport facility for eligible night-shift processes, as applicable.

Contact-

Vijay -9742630123