VOICE PROCESS – TELEPERFORMANCE

Zoho; Bengaluru; On-site; INR 201,000 - 312,000; Full time

Job summary

Vrinda International's IT Services division is seeking a Voice Process Executive to be the primary point of contact for clients, managing inbound and outbound calls with a focus on satisfaction and operational efficiency.

You will use active listening to understand inquiries, access information in the systems, and provide accurate, courteous solutions while maintaining composure in high-volume interactions. Graduation is required and strong communication skills are essential.

Qualifications

• Possess a mandatory graduation degree from a recognized institution.
• Demonstrate solid foundational knowledge of computer operations and software applications.
• Exhibit excellent verbal communication skills suitable for professional voice-based interactions.
• Show a strong aptitude for active listening and professional communication.
• Display a customer-centric mindset with a focus on service excellence.
• Possess proven problem-solving capabilities to address dynamic challenges.
• Maintain patience and composure while managing customer interactions.
• Have prior experience or familiarity with voice process operations and customer interaction environments.

Responsibilities

• Manage inbound and outbound voice communications to address customer needs and resolve issues promptly.
• Utilize active listening techniques to understand client concerns and provide accurate, tailored solutions.
• Navigate computer systems efficiently to retrieve information, update records, and process requests.
• Apply strong problem-solving abilities to troubleshoot common issues and elevate complex matters when necessary.
• Maintain a calm and patient demeanor during high-volume interactions to ensure a positive customer experience.
• Articulate information clearly and professionally through verbal communication channels.
• Handle customer queries and complaints with a focus on service orientation and resolution.

Skills

Active listening

Verbal communication

Customer service

Problem solving

Education

Graduation degree

Job description

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more - or explore roles in global education programs (Germany, UK, France).
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.

Job Description

Voice Process Executive

Summary

We are seeking a dedicated professional to join our IT Services division as a Voice Process Executive. In this pivotal role, you will serve as the primary point of contact for clients, managing direct customer interactions to ensure high satisfaction and operational efficiency. The position demands a candidate who can effectively handle diverse inquiries while maintaining a professional demeanor, contributing significantly to our team's success in delivering exceptional service solutions.

Responsibilities

• Manage inbound and outbound voice communications to address customer needs and resolve issues promptly.
• Utilize active listening techniques to understand client concerns and provide accurate, tailored solutions.
• Navigate computer systems efficiently to retrieve information, update records, and process requests.
• Apply strong problem-solving abilities to troubleshoot common issues and elevate complex matters when necessary.
• Maintain a calm and patient demeanor during high-volume interactions to ensure a positive customer experience.
• Articulate information clearly and professionally through verbal communication channels.
• Handle customer queries and complaints with a focus on service orientation and resolution.

Requirements

Requirements:

• Possess a mandatory graduation degree from a recognized institution.
• Demonstrate solid foundational knowledge of computer operations and software applications.
• Exhibit excellent verbal communication skills suitable for professional voice-based interactions.
• Show a strong aptitude for active listening and professional communication.
• Display a customer-centric mindset with a focus on service excellence.
• Possess proven problem-solving capabilities to address dynamic challenges.
• Maintain patience and composure while managing customer interactions.
• Have prior experience or familiarity with voice process operations and customer interaction environments.