Customer Service / International voice/ Freshers or Experience!

The Job Factory; Bengaluru; On-site; INR 585,000 - 715,000; Full time

Benefits offered by this job

Joining Bonus

5 Working Days

Cab facility

Career growth

Supportive environment

Job summary

The Job Factory in Bangalore is hiring a Customer Representative for an International Voice Process to handle inbound calls from US and UK customers.

This role requires excellent spoken English, strong communication, and active listening, with day shifts and immediate joiners preferred. Salary up to 6.5 LPA and joining bonus are offered.

Join a supportive team with 5 working days, cab facility up to 20 KM, and fast-track career growth in a collaborative environment.

Qualifications

• Excellent spoken English required.
• Strong communication and active listening skills.
• Basic computer knowledge expected.

Responsibilities

• Handle inbound calls from US & UK customers.
• Understand customer requirements and provide prompt solutions.
• Deliver excellent customer service with professionalism and empathy.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction by following quality standards.
• Coordinate with internal teams for issue resolution when required.

Skills

English proficiency

Communication skills

Active listening

Basic computer

Education

Any Graduate or Undergraduate

Job description

Hiring: Customer Representative for Voice process.

Work Location: Bangalore

Immediate Joiners Only

About the Role

Hiring Customer Representatives for an International Voice Process. We are looking for candidates with excellent communication skills who can confidently interact with customers and provide timely and effective resolutions.

Key Responsibilities

• Handle inbound calls from US & UK customers
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by following quality standards
• Coordinate with internal teams for issue resolution when required

Requirements

• Candidates with a minimum of 1 year of experience can apply
• Any Graduate or Undergraduate
• Excellent spoken English skills are mandatory
• Comfortable working in day shift
• Strong communication and active listening skills
• Basic computer knowledge required
• Immediate joiners preferred

What We Offer

• Joining Bonus
• 5 Working Days
• Location: Bangalore
• Salary: Up to 6.5 LPA
• Cab Facility up to 20 KM
• Fast-track career growth opportunities
• Supportive and collaborative work environment