Voice Process Executive

Protiviti India; Bengaluru, Bangalore Rural; On-site; INR 250,000 - 380,000; Full time

Job summary

Protiviti India is seeking a Customer Service Executive for International Voice Process in Bangalore. This is a 9-month contract with Work From Office and 24x7 rotational shifts.

The role requires handling inbound calls, delivering high-quality service, and achieving first-call resolution. The candidate must be a graduate with at least 3 years of customer service experience, familiarity with international voice processes, and excellent English communication.

Qualifications

• Graduate (Mandatory).
• Minimum 3 years of Customer Service experience.
• International Voice Process experience preferred; BFSI experience preferred.

Responsibilities

• Handle inbound customer calls and resolve customer queries.
• Deliver an exceptional customer experience with a focus on first-call resolution.
• Understand customer requirements and provide appropriate solutions.
• Maintain service quality and productivity standards.
• Collaborate with internal teams to ensure timely issue resolution.

Skills

Customer service

English communication

Hindi proficiency

Education

Graduate

Job description

Job Description

Customer Service Executive International Voice Process

Location: Bangalore (Bannerghatta Road)
Employment Type: Contract (9 Months)
Work Mode: Work From Office
Working Days: 5 Days

Shift: 24x7 Rotational

Responsibilities

• Handle inbound customer calls and resolve customer queries.
• Deliver an exceptional customer experience with a focus on first-call resolution.
• Understand customer requirements and provide appropriate solutions.
• Maintain service quality and productivity standards.
• Collaborate with internal teams to ensure timely issue resolution.

Eligibility

• Graduate (Mandatory)
• Minimum 3 years of Customer Service experience.
• International Voice Process experience is preferred.
• Banking/BFSI experience is preferred; candidates from other international voice processes are also welcome.
• Excellent English communication skills.
• Hindi & English proficiency is mandatory.
• Comfortable working in 24x7 rotational shifts.