International Voice Process

Hrpro Solution Services Noida; Gurugram District, Bengaluru; On-site; INR 312,000 - 469,000; Full time

Job summary

Hrpro Solution Services Noida is seeking an International Voice Process Executive to support international customers by phone, resolving queries and delivering high-quality service.

The role requires 1-3 years of experience in international voice processes, strong English communication, and willingness to work in rotating night shifts from Gurugram or Bengaluru.

Qualifications

• 1-3 years of experience in an International Voice Process is mandatory.
• Excellent English communication and conversational skills.
• Good listening and problem-solving abilities.
• Comfortable working in rotational shifts, including night shifts.
• Candidates should be comfortable working from Gurugram / Bengaluru location.
• Immediate joiners / short notice candidates preferred.

Responsibilities

• Handle inbound calls with international customers (Preferred US / UK Support).
• Understand customer queries and provide accurate resolutions.
• Maintain professional communication and customer service standards.
• Achieve assigned quality, productivity, and customer satisfaction targets.
• Maintain accurate records of customer interactions.Follow company processes, policies, and compliance guidelines.

Skills

International Voice

English communication

Customer service

Job description

International Voice Process Executive

Location: Gurugram / Bengaluru

Experience: 1-3 Years

Process: International Voice

Employment Type: Full-time

Job Description

We are looking for experienced International Voice Process Executives to handle international customers, resolve queries, and provide excellent customer service over calls.

Key Responsibilities

• Handle inbound calls with international customers ( Preferred US / UK Support).
• Understand customer queries and provide accurate resolutions.
• Maintain professional communication and customer service standards.
• Achieve assigned quality, productivity, and customer satisfaction targets.
• Maintain accurate records of customer interactions.Follow company processes, policies, and compliance guidelines.

Requirements

• 1-3 years of experience in an International Voice Process is mandatory.
• Excellent English communication and conversational skills.
• Good listening and problem-solving abilities.
• Comfortable working in rotational shifts, including night shifts.
• Candidates should be comfortable working from the Gurugram / Bengaluru location.
• Immediate joiners / short notice candidates preferred.

Salary

As per experience and interview performance.

Candidate Profile

Only candidates with relevant International Voice Process experience will be considered.