Voice Process Associate

Sharda Consultancy Services; Lucknow; On-site; INR 167,000 - 279,000; Full time

Job summary

Careers in Lucknow, Uttar Pradesh is seeking a motivated Voice Process Associate to join our team. This entry-level role is ideal for freshers looking to start a career in the international call center industry, offering training and growth opportunities.

You will be responsible for handling customer inquiries by phone, providing information about our services, and ensuring customer satisfaction through effective communication.

Qualifications

• Excellent English communication required.
• Able to handle multiple tasks in a fast-paced environment.
• Strong customer service orientation.
• Willingness to learn new processes and technologies.
• Fresh graduates welcomed; prior voice process experience is a plus but not required.

Responsibilities

• Handle customer inquiries over the phone and provide assistance.
• Maintain professionalism and deliver high-quality customer service.
• Document customer interactions accurately in the system.
• Collaborate with team to improve service delivery.
• Participate in training sessions to enhance product knowledge and communication skills.

Skills

Verbal communication

Multi-tasking

Problem solving

Willingness to learn

Freshers welcome

Job description

We are seeking a motivated and enthusiastic Voice Process Associate to join our dynamic team in Uttar Pradesh. This role is ideal for freshers looking to kickstart their career in the international call center industry. As a Voice Process Associate, you will be responsible for handling customer inquiries, providing information about our services, and ensuring customer satisfaction through effective communication.

Key Responsibilities

• Engage with customers over the phone to address their queries and provide assistance.


• Maintain a high level of professionalism and customer service during all interactions.


• Document customer interactions and feedback accurately in the system.


• Collaborate with team members to improve service delivery and customer experience.


• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills

• Excellent verbal communication skills in English.


• Ability to work in a fast-paced environment and handle multiple tasks.


• Strong problem-solving skills and a customer-oriented mindset.


• Willingness to learn and adapt to new processes and technologies.


• Previous experience in a voice process or customer service role is a plus but not mandatory for freshers.

If you are a fresh graduate or someone looking to start a career in the BPO sector, we encourage you to apply and become a part of our growing team. We offer a supportive work environment and opportunities for career advancement.