BPO Executive

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in India is seeking a motivated BPO Executive to join our team in Uttar Pradesh and Haryana. The role involves handling inbound and outbound calls, delivering excellent customer service, and assisting clients with inquiries.

This entry-level position is ideal for freshers looking to begin a career in voice processes within a dynamic BPO environment. Key responsibilities include managing calls, providing product information, resolving issues, and maintaining records.

Qualifications

• Freshers welcome; no prior experience required.
• Strong communication in English and local languages.
• Basic computer skills and familiarity with call center software.
• Customer-oriented mindset with a passion for helping others.
• Willingness to learn and adapt to new processes.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information on products and services.
• Resolve customer complaints and issues.
• Maintain records of interactions and transactions.
• Collaborate with teammates to meet performance targets.
• Participate in training to improve skills.

Skills

Strong communication

English Proficiency

Team Collaboration

Adaptability

Customer focus

Tools

Call center software

Job description

We are seeking a motivated BPO Executive to join our dynamic team in Uttar Pradesh and Haryana. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting clients with their inquiries. This role is perfect for individuals looking to start their career in the BPO sector, particularly in voice processes.

Key Responsibilities:

• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Handle customer complaints and resolve issues effectively.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to achieve performance targets.
• Participate in training sessions to enhance skills and knowledge.

Required Skills:

• Strong communication skills in English and/or local languages.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with call center software.
• Customer-oriented mindset with a passion for helping others.
• Willingness to learn and adapt to new processes.

This is an excellent opportunity for freshers or individuals with limited experience in the BPO industry. If you are enthusiastic about providing top-notch customer service and are eager to grow within the organization, we encourage you to apply. Join us and be a part of a vibrant team that values your contributions and supports your career development.