Customer Support Executive

SHARDA CONSULTANCY SERVICES; Lucknow; On-site; INR 180,000 - 300,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Uttar Pradesh is seeking a Customer Support Executive to be the first point of contact for customers. The role is ideal for freshers or those with up to 3 years of experience, delivering timely and professional assistance on products and services.

You will handle calls, resolve inquiries, and maintain records while collaborating with the team to improve service quality and customer satisfaction.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic understanding of customer service principles.
• Proficiency in using computer systems and software.
• A positive attitude and willingness to learn.

Responsibilities

• Handle incoming customer calls and provide support for inquiries related to services.
• Assist customers with their issues and provide solutions to enhance their experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Communication skills

Fast-paced environment

Multi-tasking

Customer service principles

Computer proficiency

Positive attitude

Tools

General computer systems

Job description

We are seeking a motivated and enthusiastic Customer Support Executive to join our team in Uttar Pradesh. This role is ideal for freshers looking to start their career in customer service and support. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and guidance regarding our products and services. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information in a timely and professional manner.

Key Responsibilities:

• Handle incoming customer calls and provide support for inquiries related to our services.
• Assist customers with their issues and provide solutions to enhance their experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic understanding of customer service principles.
• Proficiency in using computer systems and software.
• A positive attitude and willingness to learn.

This is a great opportunity for individuals who are passionate about customer service and are looking to grow their careers in a supportive environment. If you are a fresher or have up to 3 years of experience in customer support or related fields, we encourage you to become a part of our dynamic team.