Voice Process Associate

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking a dedicated Voice Process Associate to join our team in Hyderabad/ Telangana. The role centers on handling customer interactions via voice to deliver high-quality service and satisfaction.

You will engage with customers by phone to resolve inquiries, document interactions accurately, and collaborate with the team to improve processes while adhering to company policies.

Qualifications

• Strong verbal communication skills.
• Ability to listen actively and empathize with customers.
• Problem-solving skills to address customer concerns effectively.
• Basic computer skills for data entry and documentation.
• Customer-centric attitude with a focus on delivering exceptional service.

Responsibilities

• Engage with customers via phone calls to address inquiries, resolve issues, and provide information about products and services.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions accurately in the system for future reference and quality assurance.
• Collaborate with team members to improve processes and enhance customer experience.
• Adhere to company policies and procedures while handling customer interactions.

Skills

Verbal communication

Active listening

Problem solving

Data entry

Customer service focus

Job description

We are seeking a dedicated Voice Process Associate to join our dynamic team in Karnataka or Andhra Pradesh. The ideal candidate will be responsible for handling customer interactions through voice communication, ensuring a high level of customer satisfaction and service quality. This role is crucial in maintaining the company's reputation for excellent customer service and support.

Key Responsibilities:

• Engage with customers via phone calls to address inquiries, resolve issues, and provide information about products and services.


• Maintain a positive and professional demeanor while interacting with customers.


• Document customer interactions accurately in the system for future reference and quality assurance.


• Collaborate with team members to improve processes and enhance customer experience.


• Adhere to company policies and procedures while handling customer interactions.

Required Skills:

• Strong verbal communication skills with a clear and articulate speaking voice.


• Ability to listen actively and empathize with customers.


• Problem-solving skills to address customer concerns effectively.


• Basic computer skills for data entry and documentation.


• A customer-centric attitude with a focus on delivering exceptional service.

If you are passionate about customer service and have the skills to thrive in a voice process environment, we encourage you to apply for this exciting opportunity. Join us in making a difference in our customers' experiences and contributing to our team's success.