Voice Process Associate

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking a dedicated Voice Process Associate in Bengaluru, Karnataka. The role focuses on delivering excellent customer service in an international call center setting, handling inbound and outbound calls, addressing inquiries, and maintaining accurate interaction records.

Ideal candidates will have strong communication skills, experience with voice processes, and a customer-centric approach.

Qualifications

• Proven communication abilities and clear articulation.
• Experience handling inbound/outbound calls in a professional setting.
• Customer-centric mindset with a focus on service quality.

Responsibilities

• Handle inbound and outbound customer calls in a fast-paced environment.
• Address customer inquiries and resolve issues efficiently.
• Maintain accurate call records and update customer information.
• Collaborate with team members to improve processes and customer experience.

Skills

Strong communication

Voice process handling

Customer-centric

Job description

We are seeking a dedicated and enthusiastic Voice Process Associate to join our team in Karnataka. The ideal candidate will play a crucial role in providing exceptional customer service and support in an international call center environment. As a Voice Process Associate, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and ensuring a high level of customer satisfaction. Key responsibilities include managing customer interactions, resolving issues efficiently, and maintaining accurate records of customer interactions. You will also be expected to collaborate with team members to improve processes and enhance the overall customer experience. Required skills for this role include strong communication abilities, proficiency in handling voice processes, and a customer-centric approach. If you are passionate about delivering excellent service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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