International Voice Process Associate

TP; Mohali; On-site; INR 300,000 - 420,000; Full time

Job summary

TP in Mohali is seeking an experienced International Voice Process Associate to join our customer service team. The role emphasizes clear communication, issue resolution, and delivering satisfaction in a fast-paced setting.

You'll work with colleagues across departments, maintain accurate records of interactions, stay updated on product knowledge, and participate in ongoing training to enhance your skills. Strong communication and adaptability are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to new processes and procedures quickly.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Stay updated with product knowledge and industry trends.
• Participate in training and development programs to enhance skills.

Skills

Communication

Interpersonal skills

Problem solving

Analytical skills

Computer literacy

Adaptability

Attention to detail

Tools

CRM software

Job description

We are looking for a highly skilled and experienced International Voice Process Associate to join our team. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Stay updated with product knowledge and industry trends.
• Participate in training and development programs to enhance skills.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to new processes and procedures quickly.
• Strong attention to detail and organizational skills.