International Voice Process Executive

SHARDA CONSULTANCY SERVICES; Dadri; Sur place; INR 201 000 - 290 000; Plein temps

Résumé du poste

SHARDA CONSULTANCY SERVICES in Uttar Pradesh is seeking an International Voice Process Executive to handle inbound calls from US customers, delivering prompt, professional service and support. Strong English communication will be essential to resolve inquiries and build trust.

You will work in a fast-paced environment, collaborate with teammates to meet sales targets, and stay updated on product knowledge and company policies. Training sessions and team meetings are part of the path to growth.

Qualifications

• Strong verbal English communication with professional demeanor.
• Experience in customer handling, preferably international voice process or BPO.
• Able to work in fast-paced environment and manage multiple tasks.

Responsabilités

• Handle inbound calls from US customers and provide timely solutions.
• Maintain high levels of customer service and satisfaction in interactions.
• Collaborate with team to achieve sales targets and improve performance.
• Document customer interactions and feedback accurately.
• Stay updated on product knowledge and company policies.
• Participate in training sessions and team meetings to enhance skills.

Connaissances

English communication

Customer handling experience

BPO experience

Multitasking

Problem-solving

Sales awareness

Description du poste

We are seeking an enthusiastic and skilled International Voice Process Executive to join our dynamic team in Uttar Pradesh. The ideal candidate will be responsible for handling inbound calls from customers in the US, providing exceptional service and support. This role requires excellent communication skills and the ability to manage customer inquiries effectively. As an International Voice Process Executive, you will play a crucial role in enhancing customer satisfaction and driving sales through effective communication and problem-solving skills.

Key Responsibilities:

• Handle inbound calls from US customers, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of customer service and satisfaction by ensuring all interactions are positive and productive.
• Collaborate with team members to achieve sales targets and improve overall performance.
• Document customer interactions and feedback accurately in the system.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Required Skills:

• Strong verbal communication skills in English, with a focus on clarity and professionalism.
• Experience in customer handling, preferably in an international voice process or BPO environment.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with sales processes and techniques is a plus.