International Voice Process Associate

Lyros Technologies Pvt Ltd-CMMI Level 3; Chennai; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Lyros Technologies Pvt Ltd-CMMI Level 3 in Tamil Nadu, Chennai is seeking an International Voice Process Associate. The role targets B.Com graduates and freshers eager to begin a career in international voice processes.

You will handle customer inquiries, deliver strong service, and maintain satisfaction in a fast-paced setting. The position emphasizes verbal English communication, teamwork, and a willingness to learn new processes and technologies.

Formación

• Fresh graduates with a B.Com degree are encouraged to apply.
• Strong verbal communication in English is essential.
• Team-oriented with a customer-first mindset.
• Willingness to learn and adapt to new processes and technologies.
• A positive attitude and commitment to quality service.

Responsabilidades

• Handle customer inquiries via voice and provide timely solutions.
• Maintain professionalism and high-quality customer service during interactions.
• Collaborate with team members to meet performance targets and improve experience.
• Document customer interactions and feedback in the system accurately.
• Participate in training sessions to improve product knowledge and service skills.

Conocimientos

Verbal English

Teamwork

Customer service basics

Willingness to learn

Positive attitude

Educación

B.Com degree

Descripción del empleo

We are seeking a motivated and enthusiastic International Voice Process Associate to join our dynamic team in Tamil Nadu. This role is ideal for B Com graduates and freshers looking to kickstart their careers in the international voice process domain. As an International Voice Process Associate, you will be responsible for handling customer inquiries, providing exceptional service, and ensuring customer satisfaction in a fast-paced environment.

Key Responsibilities

• Engage with customers through voice communication, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to achieve performance targets and enhance customer experience.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to improve product knowledge and service skills.

Required Skills

• Strong verbal communication skills in English.
• Ability to work in a team-oriented environment.
• Basic understanding of customer service principles.
• Willingness to learn and adapt to new processes and technologies.
• A positive attitude and a commitment to delivering high-quality service.

If you are a recent graduate or a fresher with a passion for customer service and are looking for an opportunity to grow in the international voice process sector, we encourage you to apply. Join us and be a part of a vibrant team that values your contributions and supports your career development.