BPO Associate - International voice process

wroots global pvt ltd; Bengaluru; On-site; INR 201,000 - 279,000; Full time

Job summary

Wroots Global Pvt Ltd in Bengaluru is seeking an International Voice Process Associate to handle customer queries from international clients with a focus on clear communication and courteous service. The role demands excellent English, a professional demeanor, and the ability to work in rotational shifts with immediate joining.

The ideal candidate could be a fresher or experienced, ready to contribute to a fast-moving support team and achieve KPIs related to call quality and resolution speed.

Qualifications

• Excellent English communication required.
• Fresher or experienced candidates welcome.
• Immediate joiners only.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time and customer satisfaction.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Skills

Excellent communication

Job description

BPO Associate - International voice process

Requirements:-

• Excellent Communication in English.
• Freshers and Experienced are welcome to apply!
• Immediate joiners only.

Job Description:

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer s from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.
• Work Location: Bangalore
• Shifts: General & Rotational Shift (5 days work2 days off)
• Immediate Joiners Only!