BPO Executive

SHARDA CONSULTANCY SERVICES; Lucknow; On-site; INR 167,000 - 279,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Lucknow invites aspiring professionals to join our BPO team handling voice processes in Uttar Pradesh and Haryana.

You will manage calls, provide product information, and assist customers while building communication skills. Freshers are encouraged to apply; training is provided to help you grow within the organization.

Join our vibrant team and start a career in customer service with clear progression paths and supportive colleagues.

Qualifications

• Strong communication skills in English and/or local languages.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with call center software.
• Customer-oriented mindset with a passion for helping others.
• Willingness to learn and adapt to new processes.

Responsibilities

• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Handle customer complaints and resolve issues effectively.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to achieve performance targets.
• Participate in training sessions to enhance skills and knowledge.

Skills

Strong communication

Fast-paced environment

Basic computer skills

Customer-oriented

Willingness to learn

Job description

We are seeking a motivated BPO Executive to join our dynamic team in Uttar Pradesh and Haryana. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting clients with their inquiries. This role is perfect for individuals looking to start their career in the BPO sector, particularly in voice processes.

Key Responsibilities:

• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Handle customer complaints and resolve issues effectively.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to achieve performance targets.
• Participate in training sessions to enhance skills and knowledge.

Required Skills:

• Strong communication skills in English and/or local languages.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with call center software.
• Customer-oriented mindset with a passion for helping others.
• Willingness to learn and adapt to new processes.

This is an excellent opportunity for freshers or individuals with limited experience in the BPO industry. If you are enthusiastic about providing top-notch customer service and are eager to grow within the organization, we encourage you to apply. Join us and be a part of a vibrant team that values your contributions and supports your career development.