International Voice Process Associate

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Lyros Technologies Pvt Ltd in Bengaluru seeks an enthusiastic International Voice Process Associate to join our BPO team. You will handle inbound calls from international customers with clear communication and professional conduct, delivering accurate information about our services and ensuring high-quality service.

Ideal candidates excel in inbound processes, possess strong written and spoken English, adapt to a fast-paced environment, and can work in shifts.

Qualifications

• Excellent spoken and written English for international callers.
• Experience in inbound BPO processes is preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-centric approach with focus on service quality.
• Willingness to work in shifts as required.

Responsibilities

• Handle inbound calls from international customers and provide accurate information.
• Maintain professionalism and high levels of customer service.
• Collaborate with team to resolve issues and improve service.
• Document customer interactions and feedback in the system.
• Participate in training sessions to enhance product knowledge.
• Adhere to policies and industry standards.

Skills

Communication skills

Inbound voice process

Customer service

Multitasking

Shift flexibility

Job description

We are seeking an enthusiastic and skilled International Voice Process Associate to join our dynamic team in Karnataka. The ideal candidate will possess excellent communication skills and a strong understanding of inbound processes, particularly in the context of international business process outsourcing (BPO). This role is crucial for ensuring high-quality customer service and support to our global clientele.

Key Responsibilities

• Handle inbound calls from international customers, providing them with accurate information and assistance regarding our services.
• Maintain a high level of professionalism and customer service during all interactions.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Document customer interactions and feedback accurately in the system.
• Participate in training sessions to enhance product knowledge and communication skills.
• Adhere to company policies and procedures while maintaining compliance with industry standards.

Required Skills

• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• Experience in inbound processes, particularly in an international BPO setting.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• A customer-centric approach with a focus on delivering exceptional service.
• Flexibility to work in shifts as required by the business needs.