Customer Service Representative - International Voice Process

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking a dedicated Customer Service Representative for our International Voice Process team. You will be the first point of contact for customers, addressing inquiries and resolving issues with professionalism and efficiency.

This role requires strong English communication, prior customer service or technical support experience, and the ability to remain calm under pressure.

Qualifications

• Experience in international voice process preferred.
• Excellent English communication, both verbal and written.
• Calm, positive attitude in challenging situations.
• Accurate documentation and attention to detail.

Responsibilities

• Handle inbound and outbound calls related to customer inquiries and technical support.
• Provide accurate information and solutions to customers in a timely manner.
• Maintain professionalism and high level of customer service during all interactions.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to assist customers effectively.

Skills

English communication

Customer service experience

Technical support

Computer proficiency

Problem solving

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative for our International Voice Process team. This role is essential in providing exceptional customer service and technical support to our clients. As a representative, you will be the first point of contact for customers, addressing their inquiries and resolving issues efficiently and effectively.

Key Responsibilities

• Handle inbound and outbound calls related to customer inquiries and technical support.
• Provide accurate information and solutions to customers in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to assist customers effectively.

Required Skills

• Strong communication skills in English, both verbal and written.
• Experience in customer service or technical support, preferably in an international voice process.
• Ability to handle challenging situations with a calm and positive attitude.
• Proficiency in using computer systems and software for customer management.
• Strong problem-solving skills and attention to detail.

If you are passionate about providing excellent customer service and have the required skills, we encourage you to apply for this exciting opportunity to join our team in Karnataka or Andhra Pradesh.

We look forward to your application!