Domestic Voice Process Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; Vor Ort; INR 201.000 - 312.000; Vollzeit

Zusammenfassung

Lyros Technologies Pvt Ltd-CMMI Level 3 in Andhra Pradesh is seeking a Domestic Voice Process Executive to start a career in customer service. You will handle inbound and outbound calls, provide product information, and aim to deliver excellent service to ensure customer satisfaction.

The role emphasizes clear communication, empathy, and the ability to work in a fast-paced environment while maintaining precision in records and teamwork.

Qualifikationen

• Excellent verbal communication skills.
• Strong listening and empathy for customers.
• Basic computer skills and familiarity with call center software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Willingness to learn and adapt.

Aufgaben

• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Adhere to company policies and procedures while maintaining a positive attitude.

Kenntnisse

Verbal communication

Active listening

Empathy

Multitasking

Positive attitude

Customer service

Tools

Call center software

CRM software

Jobbeschreibung

We are seeking a motivated and enthusiastic Domestic Voice Process Executive to join our team in Andhra Pradesh. This role is ideal for recent graduates looking to start their career in the customer service industry. As a Domestic Voice Process Executive, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

• Manage incoming calls and customer inquiries in a professional manner.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Adhere to company policies and procedures while maintaining a positive attitude.

Required Skills:

• Excellent verbal communication skills.
• Strong listening skills and the ability to empathize with customers.
• Basic computer skills and familiarity with call center software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A positive attitude and a willingness to learn.

This is a fantastic opportunity for individuals looking to gain experience in the voice process domain.