Customer Service Associate (Voice Process)

TP; Kolkata District; Presencial; INR 180.000 - 300.000; Jornada completa

Descripción de la vacante

TP is seeking a Customer Service Associate for a voice process role in Kolkata. The ideal candidate will deliver professional, courteous service and accurate product information to customers.

You will resolve issues, collaborate with teams, and maintain up-to-date product knowledge to meet performance metrics. The role requires excellent communication, the ability to handle multiple interactions in a fast-paced environment, and strong problem-solving skills.

Formación

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficiency in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; degree preferred.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics, such as quality standards and productivity targets.

Conocimientos

Communication

Interpersonal skills

Problem solving

Analytical skills

Computer proficiency

Educación

High School Diploma

Bachelor’s degree preferred

Descripción del empleo

We are looking for a highly skilled and customer-focused individual to join our team as a Customer Service Associate in a voice process role. The ideal candidate will have excellent communication skills and the ability to provide top-notch service to our customers.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics, such as quality standards and productivity targets.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficiency in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; degree preferred.

Contact Details : HR Sneha Chatterjee (6290237491) / [e-mail]