Voice Process Executive

Transformplus; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Job summary

Transformplus in Hyderabad, India is seeking a Voice Process Executive who is a fresher graduate with strong Tamil and English communication skills. The role focuses on engaging customers by phone, providing product information, and achieving sales targets through cross-selling.

You will handle inbound and outbound calls, maintain records, and work with the team to improve service delivery. This entry-level position offers training and growth within a vibrant customer-care environment.

Qualifications

• Fresher graduates preferred; strong communication skills required.
• Fluency in Tamil and English is essential.
• Comfort with inbound/outbound calls and cross-selling.

Responsibilities

• Engage customers over the phone to understand requirements.
• Provide information about products and services.
• Cross-sell products using selling skills.
• Maintain accurate records of interactions.
• Collaborate with team to improve service delivery.

Skills

Tamil language

English language

Customer handling

Sales orientation

Education

Bachelor's degree

Job description

We are seeking a dynamic and motivated Voice Process Executive to join our team in Andhra Pradesh. The ideal candidate will be a fresher graduate with excellent communication skills in both Tamil and English. As a Voice Process Executive, you will play a crucial role in engaging with customers, understanding their needs, and providing them with the best solutions. Your primary responsibilities will include handling inbound and outbound calls, assisting customers with their inquiries, and promoting our products and services through effective cross-selling techniques. You will be expected to maintain a high level of customer satisfaction while achieving sales targets. Key responsibilities include: 1. Engaging with customers over the phone to understand their requirements. 2. Providing information about products and services. 3. Utilizing selling skills to promote and cross-sell products. 4. Maintaining accurate records of customer interactions. 5. Collaborating with team members to improve service delivery. Required skills for this role include strong communication abilities, proficiency in Tamil and English, and a knack for sales. If you are a fresher looking to kickstart your career in a vibrant environment, we encourage you to apply for this exciting opportunity.