International Voice Process Associate

KG Invicta Services (KGiS); Chengalpattu; On-site; INR 300,000 - 500,000; Full time

Job summary

KG Invicta Services (KGiS) is hiring an International Voice Process Associate to join our team in India. The role focuses on delivering exceptional English-language support through voice channels, handling inbound and outbound calls, addressing customer inquiries, and promoting our services.

The ideal candidate has 1–5 years of experience in a voice process role, strong communication skills, and a customer-first mindset.

Qualifications

• 1–5 years of experience in a voice process role.
• Strong English communication skills.

Responsibilities

• Handle inbound and outbound calls and address customer inquiries.
• Promote services to customers and contribute to sales targets.
• Maintain accurate records of customer interactions.

Skills

English communication

Voice process experience

Job description

We are seeking an enthusiastic and skilled International Voice Process Associate to join our dynamic team. This role is ideal for individuals who possess excellent English communication skills and have experience in voice processes, particularly in international sales. As an International Voice Process Associate, you will be responsible for engaging with customers, addressing their inquiries, and providing exceptional service to enhance customer satisfaction. Key responsibilities include handling inbound and outbound calls, assisting customers with their queries, and promoting our services effectively. You will also be expected to maintain accurate records of customer interactions and contribute to achieving sales targets. The ideal candidate should have a minimum of 1 year and a maximum of 5 years of experience in a similar role, demonstrating a strong ability to communicate clearly and effectively.