International Voice Process Associate

KG Invicta Services (KGiS); Idukki; On-site; INR 250,000 - 450,000; Full time

Job summary

KG Invicta Services (KGiS) is seeking an enthusiastic International Voice Process Associate with strong English communication skills to engage customers via voice channels. Responsibilities include handling inbound and outbound calls, resolving inquiries, and promoting services to drive satisfaction and sales.

The ideal candidate has 1–5 years of relevant experience, with a proven ability to communicate clearly and effectively in a fast-paced environment in India.

Qualifications

• Minimum 1 year to 5 years of experience in a voice/process role.
• Excellent English communication skills.
• Experience with inbound and outbound calls helpful.

Responsibilities

• Handle inbound and outbound calls with customers.
• Address inquiries and provide service to enhance satisfaction.
• Maintain accurate records of customer interactions and outcomes.
• Assist in meeting sales targets through upsell and service promotion.

Job description

We are seeking an enthusiastic and skilled International Voice Process Associate to join our dynamic team. This role is ideal for individuals who possess excellent English communication skills and have experience in voice processes, particularly in international sales. As an International Voice Process Associate, you will be responsible for engaging with customers, addressing their inquiries, and providing exceptional service to enhance customer satisfaction. Key responsibilities include handling inbound and outbound calls, assisting customers with their queries, and promoting our services effectively. You will also be expected to maintain accurate records of customer interactions and contribute to achieving sales targets. The ideal candidate should have a minimum of 1 year and a maximum of 5 years of experience in a similar role, demonstrating a strong ability to communicate clearly and effectively.