Voice Process Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 200,000 - 320,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking a dedicated Voice Process Executive to join our team in Hyderabad. The role focuses on handling inbound and outbound calls, addressing customer inquiries, and delivering information about products and services with a customer-centric approach.

You will document interactions in our CRM, resolve issues efficiently, and contribute to high customer satisfaction in a fast-paced environment.

Qualifications

• Experience in international and domestic voice processes.
• Excellent verbal communication skills.
• Customer-centric approach to service.

Responsibilities

• Handle inbound and outbound calls from customers.
• Provide information about products and services.
• Resolve customer issues promptly and professionally.
• Document interactions in the CRM system.

Skills

Voice Process

Customer Service

Communication Skills

Tools

CRM Software

Job description

We are seeking a dedicated and skilled Voice Process Executive to join our dynamic team. The ideal candidate will have experience in both international and domestic voice processes, demonstrating excellent communication skills and a customer-centric approach. As a Voice Process Executive, you will be responsible for handling customer inquiries, providing information about products and services, and resolving issues efficiently. You will play a crucial role in ensuring customer satisfaction and maintaining the company's reputation for quality service. Key responsibilities include managing inbound and outbound calls, addressing customer concerns, and documenting interactions in our CRM system. The successful candidate will possess strong problem-solving abilities, a positive attitude, and the ability to work in a fast-paced environment. Required skills include proficiency in international and domestic voice processes, excellent verbal communication, and a strong understanding of customer service principles.

This job is provided by Shine.com