International Voice Process Associate

KG Invicta Services (KGiS); Nilgiris; On-site; INR 300,000 - 450,000; Full time

Job summary

KG Invicta Services (KGiS) seeks an enthusiastic International Voice Process Associate with strong English communication to engage customers and resolve inquiries. The role focuses on handling calls, guiding customers, and promoting services to support sales targets.

The ideal candidate has 1–5 years of voice process experience and thrives in a customer-centric environment, delivering top-notch service and accurate records of interactions.

Qualifications

• Minimum 1 year and a maximum 5 years of experience in a voice process role.
• Excellent English communication skills.
• Experience in international sales is a plus.
• Able to handle inbound and outbound calls and resolve customer queries.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Address customer inquiries and provide resolution.
• Promote services and contribute to achieving sales targets.
• Maintain accurate records of customer interactions.

Skills

English communication

Voice process

Customer service

Sales

Job description

We are seeking an enthusiastic and skilled International Voice Process Associate to join our dynamic team. This role is ideal for individuals who possess excellent English communication skills and have experience in voice processes, particularly in international sales. As an International Voice Process Associate, you will be responsible for engaging with customers, addressing their inquiries, and providing exceptional service to enhance customer satisfaction. Key responsibilities include handling inbound and outbound calls, assisting customers with their queries, and promoting our services effectively. You will also be expected to maintain accurate records of customer interactions and contribute to achieving sales targets. The ideal candidate should have a minimum of 1 year and a maximum of 5 years of experience in a similar role, demonstrating a strong ability to communicate clearly and effectively.