VIP PLUS

Vrinda International; Thane; On-site; INR 420,000 - 680,000; Full time

Job summary

Vrinda International is seeking a VIP PLUS professional to join its IT Services team in Thane, India. You will serve as the primary contact for international clients, delivering proactive relationship management and effective issue resolution.

The role emphasizes bilingual communication in Hindi and English and requires CRM experience, regional language skills, and a commitment to excellence in global service. You will coordinate with internal teams to ensure client satisfaction.

Qualifications

• Fluent in Hindi and English; able to communicate professionally.
• Proficient in at least one regional language to engage diverse clients.
• Experience with CRM systems and managing international support operations.
• Strong problem-solving and conflict resolution abilities.
• Excellent written and spoken English communication.

Responsibilities

• Manage long-term client relationships with a focus on retention and satisfaction.
• Provide high-level service to international accounts, addressing inquiries and issues.
• Coordinate between clients and internal teams using multiple languages.
• Identify client needs and offer tailored solutions.
• Maintain detailed records of interactions and service quality.

Skills

Hindi & English fluency

CRM experience

Regional language

International customer service

Communication skills

Job description

Dosti Pinnacle, Wagle Estate, Thane West, India | Posted on 10/17/2026

• State/Province Maharashtra
• Country India

Job Description

VIP PLUS

Summary

We are seeking a dedicated VIP PLUS professional to join our IT Services team, where you will serve as a primary point of contact for our valued clientele. This pivotal role focuses on delivering exceptional international customer support, ensuring high satisfaction through proactive relationship management and effective issue resolution. The ideal candidate will leverage strong bilingual communication abilities to bridge cultural gaps and provide tailored solutions that uphold our reputation for excellence in the global market.

Responsibilities

• Manage and nurture long-term client relationships with a focus on retention and satisfaction.
  
• Provide high-level customer service to international accounts, addressing inquiries and resolving complex issues promptly.
  
• Facilitate seamless communication between clients and internal teams using both Hindi and English, alongside necessary regional languages.
  
• Identify customer needs and offer strategic problem-solving approaches to enhance the overall service experience.
  
• Maintain detailed records of interactions and ensure adherence to service quality standards.
  

Requirements

Requirements:

• Demonstrated fluency in both Hindi and English, with the ability to communicate professionally in a corporate setting.
  
• Proficiency in at least one regional language to effectively engage with diverse client bases.
  
• Proven experience in Customer Relationship Management (CRM) and handling international customer service operations.
  
• Strong problem-solving capabilities with a track record of resolving conflicts and addressing client concerns efficiently.
  
• Excellent verbal and written communication skills, specifically in English, to ensure clarity and professionalism.