VIP INTERNATIONAL SERVICE

Vrinda International; Thane; Sur place; INR 330 000 - 520 000; Plein temps

Résumé du poste

Vrinda International seeks a VIP International Service representative to deliver exceptional IT services support to our global clientele. You will manage complex client interactions, foster long-term relationships, and drive revenue growth through strategic sales while adapting to night shift hours.

The role requires at least 1 year in a customer-facing position, strong voice process skills, and proficiency in regional languages to assist diverse customers.

Qualifications

• Minimum 1 year in a customer-facing role.
• Strong proficiency in voice processes and international customer service standards.
• Proven skills in retention tactics and upselling/cross-selling.
• Ability to resolve complex queries and manage complaints.
• Willingness to work night shifts and irregular schedules.
• Working knowledge of regional languages for multilingual support.
• Excellent customer handling, rapport building and trust.

Responsabilités

• Manage inbound and outbound voice communications with international clients to address inquiries and resolve issues efficiently.
• Implement retention strategies to maintain existing client accounts and reduce churn rates.
• Identify opportunities for upselling and cross-selling relevant products or services to enhance account value.
• Process and resolve customer queries promptly, ensuring accurate information is provided professionally.
• Coordinate contract renewals and manage the end-to-end renewal process for existing clients.
• Adapt to and maintain performance standards during night shift operations to support global time zones.
• Utilize regional language proficiency to facilitate seamless communication with diverse customer bases.
• Handle sensitive customer interactions with empathy and professionalism to uphold brand reputation.

Connaissances

Voice processes

International CS standards

Retention tactics

Upselling & cross-selling

Renewals

Multilingual support

Night shift adaptability

Description du poste

Dosti Pinnacle, Wagle Estate, Thane, India

About Us

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting‑edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
  
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
  
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
  
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.
  

Join thousands of professionals who've advanced their careers through Vrinda International. Create your profile today and let's connect your talent to global opportunities!

Job Description

VIP International Service

Summary

We are seeking a dedicated professional to join our team as a VIP International Service representative within the IT Services sector. This role is pivotal in delivering exceptional support to our global clientele, ensuring high levels of customer satisfaction through effective communication and problem-solving. The position involves managing complex client interactions, fostering long‑term relationships, and driving revenue growth through strategic sales initiatives, all while adapting to the dynamic demands of a night shift environment.

Responsibilities

• Manage inbound and outbound voice communications with international clients to address inquiries and resolve issues efficiently.
  
• Implement retention strategies to maintain existing client accounts and reduce churn rates.
  
• Identify opportunities for upselling and cross‑selling relevant products or services to enhance account value.
  
• Process and resolve customer queries promptly, ensuring accurate information is provided in a professional manner.
  
• Coordinate contract renewals and manage the end‑to‑end renewal process for existing clients.
  
• Adapt to and maintain performance standards during night shift operations to support global time zones.
  
• Utilize regional language proficiency to facilitate seamless communication with diverse customer bases.
  
• Handle sensitive customer interactions with empathy and professionalism to uphold brand reputation.
  

Requirements

Requirements:

• Possess a minimum of 1 year of work experience in a customer‑facing role.
  
• Demonstrate strong proficiency in voice processes and international customer service standards.
  
• Exhibit proven skills in retention tactics, upselling, and cross‑selling techniques.
  
• Show capability in resolving complex queries and managing customer complaints effectively.
  
• Display flexibility to work night shifts and adhere to irregular schedules as required.
  
• Have a working knowledge of regional languages to assist in multilingual customer support.
  
• Possess excellent customer handling abilities with a focus on building rapport and trust.
  
• Be capable of managing renewal processes and ensuring timely completion of administrative tasks.